Website Themilash.com

Website themilash.com là trang thương mại điện tử chính thức của The Mi Lash – một trong những nhà máy và thương hiệu sản xuất, cung ứng lông mi giả, mi nối (Lashes Factory) hàng đầu tại Việt Nam.

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Shipping & Delivery

Customs, Duties & Taxes
International orders may be subject to import duties, VAT, customs taxes, brokerage fees, or other local charges depending on the destination country.
Customers are solely responsible for understanding and paying any applicable import-related charges imposed by local authorities.
If customs charges remain unpaid or a shipment is refused by the recipient, any return shipping fees, storage fees, customs penalties, or related operational costs may be deducted from any eligible refund.

Shipping Timeframes
Delivery timeframes provided on the website are estimates only and may vary depending on destination country, shipping carrier operations, customs clearance, weather conditions, public holidays, or other circumstances beyond our control.
Pre-order timeframes refer only to the estimated preparation, production, or fulfillment period before the order is handed over to the shipping carrier. Transit time is not included in the pre-order estimate.
Pre-order estimates exclude weekends, public holidays, and delays caused by factors beyond our control.
In certain situations involving production delays, material shortages, quality control, international logistics, or unforeseen operational issues, estimated dispatch dates may change without prior notice.
By placing a pre-order, customers acknowledge and accept the estimated waiting period before shipment.

Shipping Responsibility
Risk of loss, delay, theft, or damage transfers to the customer once the parcel has been handed over to the shipping carrier.
We are not responsible for parcels that are delayed, lost, stolen, damaged, abandoned, returned, or unsuccessfully delivered after being transferred to the carrier.
Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete, including recipient name, address, postal code, and contact number.
We shall not be liable for failed deliveries, additional shipping charges, lost parcels, or return shipments caused by incorrect or incomplete shipping information provided by the customer.
Customers are responsible for monitoring shipment tracking updates and coordinating directly with the local carrier if necessary to complete delivery.

Failed Delivery & Carrier Issues
Once an order has been transferred to the shipping carrier, the delivery process becomes subject to the carrier’s operations, customs procedures, and local import regulations within the destination country.
We do not have full control over transit processes or final delivery outcomes.
Situations may include, but are not limited to:

Failed delivery attempts.
Unreachable recipient.
Refused deliveries.
Incorrect shipping information.
Customs holds or clearance delays.
Returned parcels.
Unclaimed or abandoned shipments.
Redelivery requests.
Storage fees or carrier surcharges.

Customers are responsible for cooperating directly with the local shipping carrier and customs authorities when necessary.
Failure to complete required customs clearance, tax payments, documentation requests, or delivery arrangements within the required timeframe may result in delays, returns, destruction of goods, customs rejection, or abandoned shipments according to local regulations.
We are not obligated to issue refunds, resend products, or provide compensation for shipments that fail to be delivered due to recipient-related issues, customs regulations, carrier handling, or local import requirements.
If a customer requests reshipment after a parcel has been returned, refused, abandoned, or unsuccessfully delivered, all additional costs including but not limited to reshipping fees, storage fees, customs charges, return handling fees, and carrier surcharges must be fully paid before reshipment can be arranged.

Lost, Stolen & Damaged Packages
We are not responsible for packages that are lost, stolen, damaged, or delayed after being handed over to the shipping carrier.
If a shipment encounters issues during transit, customers are responsible for contacting the shipping carrier directly to request support or initiate an investigation.
We are not responsible for transit-related damage caused by third-party shipping carriers. However, we may assist by providing carrier information so the customer can file a claim directly with the shipping provider.

Delivery Confirmation & Disputes
In the event of a delivery dispute, proof of successful delivery provided by the shipping carrier, including but not limited to tracking confirmation, delivery scans, delivery photos, GPS confirmation, or carrier delivery records, shall serve as the primary evidence for dispute resolution.
Orders marked as “Delivered” by the shipping carrier will not qualify for claims based on non-receipt.

Returns and Refunds

Return Eligibility
We accept returns within 7 days of delivery only under the following circumstances:

Incorrect item received.
Product arrives with a manufacturing defect or damage prior to shipment.

To qualify for a return:

Items must be unused and unworn.
Original tags and packaging must remain intact.
Customers must provide clear unboxing photos/videos and proof of the issue.

Non-Returnable Items
The following items are not eligible for return or exchange:

Underwear, bodysuits, or swimwear.
Gift cards or e-vouchers.
Sale, discounted, promotional, or clearance items.
Change-of-mind purchases.
Complaints relating to sizing preference, fit, color tone, fabric texture, or personal preference.

Items returned without original packaging, tags, or in worn/damaged condition may be rejected.

Defective Products
If you receive a defective or incorrect item, please contact our customer support team with supporting photos/videos within the required timeframe.

Depending on the situation, we may offer:

Product replacement.
Partial refund.
Discount code.
Alternative resolution deemed appropriate by our support team.

We reserve the right to deny claims where damage is determined to result from misuse, improper handling, unauthorized alterations, or normal wear and tear.

Refund Processing
Approved refunds will be processed back to the original payment method unless otherwise stated.
Processing times may vary depending on payment providers, banks, or financial institutions.
Original shipping fees, customs charges, transaction fees, and non-refundable processing fees may not be refundable unless required by applicable law.

Return Shipping Costs
Unless the return is caused by our error or a verified defective product, return shipping costs are the responsibility of the customer.
Customers are also responsible for ensuring returned parcels are safely packaged and successfully delivered to the designated return address.
We are not responsible for lost, stolen, delayed, or undelivered return parcels.

Final Sale Items
All sale, promotional, markdown, clearance, limited-release, or final sale items are strictly non-refundable and non-returnable unless otherwise required under applicable consumer protection laws.

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Website Themilash.com

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Shipping & Delivery

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